Payment

The payment for our services can be made either by bank transfer or online by card (in case the total order does not exceed 50 000 RUB). Normally group tours require 100% advance prepayment. Please refer to the Offer Agreement below for payment and cancellation conditions. Payment and cancellation conditions for conference halls and accommodation at hotels are discussed individually. In case the payment is made via bank transfer the banking fee is at the client´s own expense. Card payments are made via the secure link that you will receive on your email as soon as we confirm our services with you. All banking card payments are subject to extra 3% bank commission that will be added to the final price should you prefer this method of payment. The withdrawal will be executed in the local currency, the Russian Ruble, with the current exchange rate at EUR or USD, depending on the currency in which the tour or accommodation is calculated by Carusel for you. Your card information is transmitted through banking networks with the highest level of protection, neither Carusel nor the banks involved in the transaction will get access to your personal data.
The payment will be executed for
IP Alexandra Lyukina
OGRNIP: 318784700012654
INN: 780244031740

If you experience problems with the payment, please contact us on privet@carusel.tours and we will do our best to resolve them!

Offer Agreement

1.General Provisions
1.1. Sole Proprietor Alexandra Lyukina, acting on the basis of OGRNIP 318784700012654 from 19 January 2018, hereinafter referred to as the Contractor, publishes a public offer on the implementation of the Services available on the website https://carusel.tours
1.2. In accordance with Articles 437 and 438 of the Civil Code of the Russian Federation, this document acts as the Public Offer, and the payment for the Services by the Customer means their full acceptance of all the provisions of this Agreement and acts as an equivalent to the conclusion of the Agreement on the conditions set forth in the Offer.
1.3. Based on the above definition, the Customer should carefully read the text of this Offer, and in case of the disagreement with any provision in the Offer, the Customer may refuse to proceed with the payment.
1.4. The terms mentioned below in the Offer Agreement have the following meaning:
Offer – the Contractor's public offer addressed to any individual or legal entity to conclude an agreement with the Executor on the existing conditions contained in the Agreement, including all its applications; Customer – an individual or a legal entity who/which accepted the Offer of the Contractor under the conditions contained in the Agreement;
Acceptance – full acceptance by the Customer of the conditions set in the Agreement; Services – the organisation of events and activities or hotel accommodation in accordance with the information, confirmed with the Customer by e-mail after an initial application is received; Order – individual items from the list of Services chosen by the Customer when filling out an application form on the website https://carusel.tours or through correspondence with the Contractor via emails indicated on the website https://carusel.tours.

2. Subject of Agreement
2.1. The Contractor renders the Services in accordance with the information received from the Customer and after the payment for the Services has been received in full. The Agreement is valid both for payments by credit cards and via bank transfers.
2.2. The following Agreement with all its attachments acts as the official document of the Contractor and as an integral part of the Offer.

3. Order Request
3.1. The Customer can request the Services by filling out one of the application forms posted on the website https://carusel.tours or by sending a request with all the necessary information on one of the Contractor's emails.
3.2. All the materials posted on the website https://carusel.tours are for reference only and they do not fully convey the information about the Services selected. In case the Customer has any questions relating the Services they should address them to the Contractor in the process of the Order's confirmation.
3.3. The period of time necessary to process the Order depends on the type of the Services requested. The Contractor has the right to reject the Order if the Contractor cannot provide the Services stated in it, including for the reasons that are beyond the Contractor's control, before the payment by the Customer is made.

4. Payment Conditions

4.1. The Payment of the Order by the Customer means the Customer's consent to the terms of this Offer Agreement. The day of the payment is the date of the conclusion of the Agreement between the Contractor and the Customer.
4.2. The payment for the Services is carried out by transferring the money to one of the bank accounts of the Contractor either via bank transfer or credit card payment online. Online credit card payments are carried out via the link received on the Customer's email from the Contractor's bank. The receipt and the confirmation letter from the Contractor sent to the Customer's email act as the proof of the payment.
4.3. The rates for the Services indicated on the website https://carusel.tours are for reference purposes only and they may be changed by the Contractor unilaterally without prior notice to the Customer. Incaseof changes in theratesfortheServicesalready ordered by the client the Contractor should inform the Customer about them promptly. The Customer in this case has the right either to confirm or reject theirOrder.

5. Cancellation and Refund Policies
5.1. If the Customer cancels the Order for the organization of events and activities that has been paid already not later than one week prior to the date of the event, they are entitled to the refund of the money into their account less the expenses that have already been carried out by the Contractor during the execution of their Order and less bank charges. If other Cancellation and Refund Conditions have been agreed between the Customer and the Contractor before placing out the Order they should prevail.
5.2. If the Customer cancels the Order on the organisation of events and activities that has been paid already less than one week prior to the date of the event, they are not entitled to the refund. If other Cancellation and Refund Conditions have been agreed between the Customer and the Contractor before placing out the Order they should prevail.
5.3. Refunds for the booking of accommodation and conference rooms in hotels are carried out in accordance with the conditions of the hotels in which the bookings are made. These conditions are negotiated separately before the payment for such Services is carried out.
5.4. In order to request the refund the Customer should send the refund request on the email address of the Contractor used in their correspondence. The request should contain the contact details of the Customer that coincide with the details used for the Order, the description of the Services requested and the reason for the refund.
5.5 The money that were transferred by the Customer on the Contractor's account by mistake will be returned by the Contractor after the refund request is received (see above)
5.6. The refund request consideration time starts from the moment the Contractor acknowledges its receipt and it is calculated in working days excluding public holidays and weekends. If the request is sent by the Contractor after 6pm (GMT+3) of a working day, the next business day shall be considered the date of its receipt by the Contractor.

6. Copyright
6.1. All texts and graphic information posted on the website https://carusel.tours are the property of the Contractor.

7. Rights and Obligations of Parties
7.1. The Contractor undertakes to provide high quality Services in accordance with the requirements that are agreed with the Customer in advance in writing.
7.2. The Contractor undertakes to inform the Customer in due course about changes and additions to the Services ordered by the Customer.
7.3. The Contractor has the right to transfer its obligations on the implementation of the Services to third parties.
7.4. The Contractor has the right to refuse to implement the Order that has already been paid by the Customer with a full refund to the Customer's account.
7.5. The Contractor is not obliged to make a refund to the Customer for the Services that have not been used by the Customer.
7.6. The Customer is entitled to send claims for improper execution of the Order on the email address used in a correspondence with the Contractor. Such claims are processed at the soonest possible opportunity.
7.7. The Customer is obliged to pay for the Services in the Order in accordance with the terms stated by the Contractor.
7.8. The Customer is responsible for the accuracy of the information provided when placing the Order.
7.9. The Contractor is not responsible for improper implementation of Services in case the Customer provides inaccurate or incomplete information in the application forms or emails as well as relating to other questions asked by the Contractor during further correspondence.

8. Settlement of Disputes
8.1. Any disputes and disagreements that may arise in the course of the implementation of the obligations under this Agreement shall be settled through negotiations between the Parties.
8.2. Should the Parties be unable to resolve the disagreements through negotiations, they are subject to consideration in the arbitration court of St. Petersburg in accordance with the legislation of the Russian Federation.

9. Duration of Offer Agreement
9.1. The Parties acknowledge that the fulfilment of obligations under this Offer Agreement begins with the receipt of the Customer's payment by the Contractor and ends after the relevant Services are provided by the Contractor.

Contractor:

Sole Proprietor A. A. Lyukina
INN: 780244031740
OGRNIP: 318784700012654

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You can contact us by email on privet@carusel.tours or by just filling in the form below.
In order to make a preliminary programme for you, we will need to know the number of visitors, your travel dates and preferred trip route, whether you need assistance with visa and accommodation as well as your preferences and the purpose of your trip.


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